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POSITION SUMMARY
The Development Associate’s (known in the for profit world as a Business Development Manager) job entails developing new clients for i.c.stars social enterprise. The essential responsibilities include lead generation, managing leads through close, proposal writing, and detailed reporting.
ABOUT US
At i.c.stars we provide a rigorous technology-based workforce development and leadership training program for low-income adults, developing Chicagoland’s most promising information technology talent with leadership goals and connecting them with career opportunities through our social enterprise and our partner organizations.
Our social mission is central to our work. Our primary goal as a social enterprise is to further our mission and the profits earned through our business model support our training program. Working with low-income young adults, providing them with employment opportunities and preparing them for community-based advocacy allows us to achieve our social purpose. Because the social enterprise division income is derived through pursuing our mission, the IRS considers this “mission-aligned” income, and does not jeopardize our tax-exempt status.
DETAILED JOB DESCRIPTION
Lead Generation
- Work closely with Marketing to execute periodic email and online campaigns to generate sales leads
- Manage the Google Adwords PPC campaigns and optimize website for conversions
- Manage targeted email lists in Constant Contact
- Participate with Management to review and refine strategic approaches for sales.
Sales Lead to Close
- Timely follow up on new leads
- Conduct basic research of prospective clients prior to qualification and needs analysis calls
- Build trust and likability in every interaction with prospective clients
- Identify decision makers amongst the targeted leads in order to start sales process
- Define client needs and fit with service offering
- Emphasize service features and benefits for addressing client needs
- Provide effective service demos for end-user customers as well as for channel resellers
- Manage leads through the process from lead through a closed sale
- Complete orders and execute master consulting agreements and statements of work
- Hand off sales orders to delivery upon execution of agreements
Account Management
- Account management through periodic (monthly/bi-monthly) checkin calls with the client and the i.c.stars specialist on the account. Must be the client advocate in all situations
- Review client dashboard reports and escalate issues if they have not already been escalated
- Handle cancellations or changes in sales order and communicate the changes with the delivery team
Management Reporting
- Capturing of accurate and complete opportunity history information from Lead to Close in i.c.stars Salesforce.com Customer Relationship Management system (CRM).
- Maintain and expand the database of prospects of the organization.
QUALIFICATIONS
Education and Experience
- Diploma or equivalent experience in Marketing or Business related field.
- Relevant training and experience in Sales
- Ideal candidate will have experience with technology industry and management consulting PR
Required Knowledge, Skills, and Abilities
- Able to work in fast-paced, self-directed entrepreneurial environment.
- Exceptional verbal and written communication skills.
- Highly proficient level computer skills including Microsoft Office and Google Apps.
- Excellent listening skills and the ability to elicit client needs via telephone.
- Prominent organization and presentation skills.
- Excellent time management skills.
- Highly energetic and self-starter.
- Able to multi-task activities with shifting priorities.
- Should be honest, assertive and systematic.
WORK CONTEXT
The work context is representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The majority of the work will be done in an office environment
- The job may require some traveling in the Chicago area to conduct presentations
- The position requires a 40-60 hour/week commitment
ORGANIZATION CULTURAL CONSIDERATIONS
i.c.stars|* emphasizes creating opportunities for others. This position interacts with others who depend on its incumbent for supportive guidance. It is the responsibility of the individual in this position to spread the infectious enthusiasm for the mission and vision of the organization to the community at large. It is essential that the job incumbent be goal oriented; Achieving the organization’s strategic plan requires the incumbent to establish and achieve goals for building the network of clients and persistently work to achieve those goals. The organization operates in a fast paced environment, so the ability to be flexible is crucial. The individual in this position will greatly enjoy the work and dedication required to create the Community Leaders of tomorrow.
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